On Your Terms Coaching ABN 72 678 772 033 ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information, and how you can access and correct it.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.
We collect personal information that is necessary to provide our coaching services and manage our business relationship with you. This may include:
| Category | Examples | Why We Collect It |
|---|---|---|
| Identity | Name, date of birth | To identify you and personalise the coaching experience |
| Contact | Email, phone, address | To communicate with you about sessions, invoices, and program access |
| Business | Business name, ABN, industry, revenue, team size | To understand your business context and tailor coaching |
| Financial | Payment method details, billing address | To process payments (we do not store card details, these are handled by our payment processor) |
| Sensitive/personal | Goals, challenges, personal circumstances shared during coaching | Provided voluntarily to enable effective coaching, treated with highest confidentiality |
| Usage | Training module access, session attendance, worksheet submissions | To track program progress and improve our services |
| Technical | IP address, browser type, device information (website) | Website security and analytics |
We collect information directly from you when you enquire, book, sign a Coaching Agreement, attend sessions, access our training programs, or communicate with us. We do not collect more information than is reasonably necessary.
We use your personal information to:
We will not use your information for any purpose that is inconsistent with why it was collected, unless we obtain your consent or are required to do so by law.
With your consent, we may send you newsletters, coaching tips, and information about our programs and events. You can opt out of marketing communications at any time by:
Opting out of marketing will not affect delivery of service-related communications (e.g., invoices, session confirmations).
We treat your information as confidential. We may share it only in the following circumstances:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Overseas disclosure: Some of our third-party service providers may store or process data outside Australia (e.g., cloud services hosted in the US or EU). We take reasonable steps to ensure these providers maintain appropriate privacy protections consistent with the APPs.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Our security measures include:
When personal information is no longer needed for the purpose it was collected, we will take reasonable steps to destroy or de-identify it, unless we are required by law to retain it. We retain financial records (including client invoices) for 7 years in accordance with ATO requirements.
Our website may use cookies, small files stored on your device, to improve your browsing experience and gather anonymous usage data through analytics tools (e.g., Google Analytics). You can disable cookies in your browser settings, though this may affect some website functionality.
We do not use cookies to identify you personally without your consent.
Under the Australian Privacy Principles, you have the right to:
To make an access, correction, or complaint request, contact us at daine@onyourtermscoaching.com.au. We will respond within 30 days. We do not charge for access requests unless the request is unreasonably complex.
If we refuse an access or correction request, we will explain why and advise you of your options, including making a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us first at daine@onyourtermscoaching.com.au. We take all privacy complaints seriously and will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the OAIC at oaic.gov.au or by calling 1300 363 992.
Our services are directed at adults (18+) operating or starting businesses. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. The current version will always be published on our website with the date of last update. We will notify active clients of any material changes.
For any privacy-related questions, requests, or complaints:
On Your Terms Coaching
ABN: 72 678 772 033
Email: daine@onyourtermscoaching.com.au
Website: onyourtermscoaching.com.au
On Your Terms Coaching | ABN: 72 678 772 033 | daine@onyourtermscoaching.com.au