These Terms and Conditions ("Terms") govern all coaching services provided by On Your Terms Coaching ABN 72 678 772 033 ("we", "us", "our") to clients ("you", "your"). By booking a service, signing a Coaching Agreement, or accessing our training programs, you agree to be bound by these Terms.
These Terms are governed by the laws of Queensland, Australia, and comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).
On Your Terms Coaching provides business coaching, mentoring, and self-paced training programs. Our services include but are not limited to:
The specific scope of services will be agreed in writing in your Coaching Agreement prior to commencement.
Prices: All fees are quoted in Australian dollars and are inclusive of GST where applicable. Current program pricing is set out in our Services document and Coaching Agreement.
Payment options: We offer payment in full upfront or by agreed instalment schedule as outlined in your Coaching Agreement. Instalment plans do not reduce the total amount payable.
Payment methods: Bank transfer, credit/debit card, or other methods confirmed at time of booking.
Invoicing: Tax invoices will be issued for all payments. We are registered for GST.
Late payment: Invoices not paid within 7 days of the due date may incur a late payment fee of 5% per month on the outstanding balance. We reserve the right to suspend services until overdue amounts are paid.
Session cancellation by client:
Session cancellation by us: We will provide as much notice as possible. Any session cancelled by us will be rescheduled at a time convenient to you at no charge.
Program cancellation by client: See Refund Policy (Section 5) below.
Cooling-off period: You may cancel your Coaching Agreement within 5 business days of signing and receive a full refund of any amounts paid, provided no sessions have been delivered.
After the cooling-off period:
Refund process: To request a refund, contact us at daine@onyourtermscoaching.com.au. Approved refunds will be processed within 10 business days to the original payment method.
To get the most from your coaching engagement, you agree to:
Coaching is a collaborative process. Results depend significantly on the effort and commitment you bring. We cannot be responsible for outcomes where the client has not engaged meaningfully with the program.
All materials provided by On Your Terms Coaching, including training modules, worksheets, frameworks, templates, and program content, are our intellectual property and are protected under Australian copyright law.
You are granted a personal, non-transferable licence to use these materials for your own business and personal development. You must not:
Any materials you create during the coaching engagement (e.g., your worksheets, business plans) remain your intellectual property.
We understand that you will share sensitive business and personal information during your coaching engagement. We treat all client information as strictly confidential and will not disclose it to any third party without your consent, except where required by law.
Exceptions include: court orders, mandatory reporting obligations, or where disclosure is necessary to prevent serious harm.
We may use de-identified and anonymised client outcomes for marketing and testimonial purposes. We will always seek your express consent before using any identifiable information.
Business coaching involves the sharing of knowledge, frameworks, strategies, and accountability support. We draw on extensive experience to provide our best guidance. However:
See our full Disclaimer document for further detail.
To the maximum extent permitted by law, our liability for any claim arising out of or in connection with our services is limited to the amount you paid for the specific service giving rise to the claim.
We are not liable for any indirect, consequential, special, or incidental loss or damage, including loss of profit, loss of revenue, loss of business opportunity, or loss of data, even if we have been advised of the possibility of such loss.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the ACL that cannot be lawfully excluded.
Access to our self-paced online training programs is subject to these Terms and any additional terms communicated at the time of enrolment.
We collect and handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Our Privacy Policy is available at onyourtermscoaching.com.au/privacy and forms part of these Terms.
If you have a complaint about our services, please contact us in the first instance at daine@onyourtermscoaching.com.au. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.
If we are unable to resolve the complaint to your satisfaction, you may contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your state's fair trading office.
We may update these Terms from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes acceptance of the updated Terms. Where changes are material, we will notify active clients directly.
These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.
On Your Terms Coaching | ABN: 72 678 772 033 | daine@onyourtermscoaching.com.au | onyourtermscoaching.com.au